PAYMENT TERMS

MEDIC INFORM GROUP LLC (EDRPOU 43725974)

Platform: https://app.ai-patients.com/  |  Email: [email protected]

Effective Date: 12.06.2026

1. GENERAL PROVISIONS

This document defines the payment terms for access to the AI-driven Patients AI-powered medical simulation web platform (https://app.ai-patients.com/), owned by MEDIC INFORM GROUP LLC (EDRPOU 43725974).

By making a payment, the Customer confirms they have read and agree to these Terms.

2. PRICING

Current subscription plans and prices are published on the Platform: https://app.ai-patients.com/.

Prices are listed in US Dollars (USD). The Customer’s bank may convert the amount to local currency at the exchange rate applicable on the transaction date.

The Provider reserves the right to change prices for future (unrendered) services, with at least 30 (thirty) calendar days’ notice via the Website and/or email before changes take effect.

3. PAYMENT PROCEDURE

Payment is made exclusively online through the secure payment form on the Platform.

The following payment methods are accepted:

• Visa and Mastercard bank cards (debit and credit).

Cash payments, bank transfers, and other payment methods are not accepted.

Payment is made in full (100%) before Platform access is granted. Partial payment or installment payment is not available.

4. RECURRING PAYMENTS (2DS AUTO-BILLING)

The AI-driven Patients Platform uses subscriptions with automatic recurring charges (2DS technology — two-step recurring payments).

4.1. How 2DS Payments Work

The first payment upon subscription is processed with full 3D Secure authentication (one-time code from the bank). After successful authorization, the card payment token is stored in the payment provider’s secure system.

All subsequent recurring payments are charged automatically on the scheduled billing date without additional confirmation from the Customer — based on the stored token (2DS payment).

4.2. Billing Dates

• Monthly subscription: charged every month on the same date (e.g., if the first payment is June 12, subsequent charges are July 12, August 12, etc.).
• Quarterly subscription: charged every 3 months from the first payment date.
• Annual subscription: charged every year on the same date.

If the corresponding date does not exist in the current month (e.g., the 31st), the charge occurs on the last day of that month.

4.3. Billing Notifications

• 3 calendar days before the next billing date — advance reminder by email.
• After a successful charge — payment confirmation with transaction details.
• In case of a failed charge — notification with instructions to update payment details.

4.4. Failed Payment

If automatic billing fails (insufficient funds, expired card, etc.), the Platform will make up to 3 (three) retry attempts within 7 days. If all attempts fail, the subscription is automatically paused and Platform access is suspended until payment is restored.

5. PAYMENT SECURITY

All payment operations on the Platform are secured in accordance with international standards:

• 3D Secure protocol for the first payment — an additional layer of protection against unauthorized card use.
• Card tokenization — card data is not stored on AI-driven Patients servers. Only an encrypted token is stored in the payment provider’s system, certified under the PCI DSS standard.
• SSL/TLS encryption — all data is transmitted in encrypted form.

The Customer is responsible for keeping their card details confidential and for all payments made using their payment credentials.

6. SUBSCRIPTION CANCELLATION AND STOPPING CHARGES

The Customer may cancel their subscription and stop automatic 2DS charges at any time. Available methods:

• Via personal account: “My Account” → “Subscriptions” → “Cancel Subscription”.
• Send a request to: [email protected] with the account email address.
• Contact your bank directly to block recurring payments from our Platform.

Cancellation takes effect immediately. Platform access remains active until the end of the already-paid billing period. No refund is issued for the current period (unless covered by the Refund Policy).

7. PAYMENT RECEIPTS

After each successful payment, the Customer receives an electronic receipt/confirmation to the email address provided during registration.

Additional accounting documents may be provided upon request. Contact: [email protected].

8. CONTACT INFORMATION

For payment and subscription inquiries:

Email: [email protected]

Platform: https://app.ai-patients.com/

Support hours: 8:00 AM – 8:00 PM CET/CEST (Central European Time)